Mitel Phones

Forwarding NHTV Phone

Please note: If you are a member of a secretary office (group), forwarding is NOT advised or NOT possible.

Call Forward lets you redirect incoming calls to an alternate number.
Possible for example your Cellphone number.



You can select one of the following forwarding options:

Always redirects all incoming calls regardless of the state of your telephone.
B–Int redirects internal calls when your telephone is busy.
B–Ext redirects external calls when your telephone is busy.

NA–Int -Redirects internal calls after several rings if you don't answer.
-Redirects internal calls immediately if not logged in.
NA–Ext
-Redirects external calls after several rings if you don't answer.
-Redirects external calls immediately if not logged in.

We advise you to only set the options NA-Int. and NA-Ext.


To program Call Forward:
Superkey: Superkey
1. Press on the “Superkey”
2. Press # or the No softkey until "Call Forwarding?" appears.
3. Press * or the Yes softkey.
4. Press # or the Next softkey until the type of Call Forward that you want to set up appears (see above).
5. Press the Review softkey.
6. If a number is already programmed, press * or the Change softkey.
7. Press * or the Program softkey.
8. Dial the destination number like 00612345678

If you make an error while dialing, press * or the <— softkey to correct errors.
9. Press (DOWN) or the Save softkey.

Forwarding activating/deactivating
1. Press on the “Superkey”.
2. Press on “No” till you see “Call forward” and then press “Yes”.
3. Choose “Always” – “Review”.
4. Press “Change”.
5. Press “Turn on” for activating forwarding.
6. Press “Turn off” for deactivating forwarding.

Voicemail box

Please note:
If a Mitel voicemail box is not yet linked to your telephone number, you can request a voicemail box via the Service Desk.


Advice:
Also check out the possibilities of forwarding your number to your mobile number.
See the "Call Forwarding" user manual on our FAQ.


Changing voicemail message (on you Mitel device):
• Pick up the phone.
• Press the button "Message" (or call 2222).
• Automatically the phone calls the voice mail (box) number
• Follow the instructions, you will also be asked to change the PIN code
(the first time login to Mitel Voicemail-box is the pin code: 1111).

Listen to the voicemail
• Pick up the phone.
• Press the button "Message" (this button will flashes when you receive a message).
• Automatically the phone calls the voice mail number.
• Follow the instructions.

Voicemail messages (audio file) send to your outlook email.
• Voicemail can also send as an audio file, you will receive an email with an audio file (.wav) as attachment.
• Note: Using this option, the Mitel Voicemail messages will not be available on the phone anymore.
• This voicemail through e-mail can be requested at the Service Desk (ask for: “Add email address to my existing Mitel Voicemail Box).

Externally listen to your Mitel Voicemail Box.
• Call the phone number: 076-533 2222.
• Press “*” button once you're connected.
• Enter your internal phone number.
• Enter your personal code.
• Follow the instructions.

Manual Mitel IP Telephones

Instruction manual for Mitel IP telephones.

Click here to download the instruction document

More questions?

Please contact the servicedesk at servicedesk@nhtv.nl or 076 533 2233

Source: ICT Support